How to Make a Claim with LIC. Step-by-Step Guide

Types of Claims

There are three main types of claims you can make with LIC:

• •Death Claim: When the policyholder passes away. nominee receives the sum assured + bonuses
• •Maturity Claim: When the policy term ends and the policyholder is alive. you receive maturity amount
• •Survival Benefit: Periodic payouts during the policy (for money back and whole life plans)

Death Claim. Step by Step

This is the most important claim type. Here's exactly what the nominee needs to do:

• •Step 1: Inform LIC as soon as possible. visit the servicing branch or call 1800-258-5678
• •Step 2: Collect the claim form (Form 3783/3816) from LIC office or download from licindia.in
• •Step 3: Fill the claim form completely and accurately
• •Step 4: Attach required documents (listed below)
• •Step 5: Submit everything to the LIC branch where the policy is serviced
• •Step 6: LIC verifies documents and processes the claim
• •Step 7: Claim amount is credited to nominee's bank account (usually within 30 days)

Documents Required for Death Claim

Keep these documents ready:

• •Original policy document (or indemnity bond if lost)
• •Claimant's statement form (Form 3783)
• •Certificate of death (original from municipal authority)
• •Certificate from attending doctor/hospital (cause of death)
• •Claimant's identity proof (Aadhaar, PAN)
• •Claimant's bank account details (cancelled cheque or passbook copy)
• •NEFT mandate form for electronic payment
• •If accidental death: FIR, post-mortem report, police inquest report
• •If policy assigned: Assignment deed

Maturity Claim. Easiest Claim

Good news: Maturity claims are largely automatic now. LIC sends a discharge form about 2-3 months before maturity. Here's what you do:

• •Step 1: LIC sends you a discharge voucher/form before maturity date
• •Step 2: Fill and sign the form. Get it witnessed by someone.
• •Step 3: Attach: Original policy bond, ID proof, cancelled cheque
• •Step 4: Submit to your LIC branch or send by registered post
• •Step 5: Amount credited to your bank account on or shortly after maturity date
• •Pro tip: Update your bank details and address with LIC well before maturity

Survival Benefit Claims

For money back and whole life plans that pay periodic survival benefits, the process is mostly automatic. LIC credits survival benefits directly to your registered bank account on the due date.

If you haven't received a survival benefit that's due, visit your servicing branch with your policy document and bank details.

Tips for Smooth Claim Settlement

Follow these tips to avoid claim delays:

• •Always keep your policy document safe. it's the most important paper
• •Update nominee details whenever there's a life change (marriage, birth of child)
• •Keep your contact details and bank account updated with LIC
• •Pay premiums on time. a lapsed policy may not honor claims
• •Disclose all health information truthfully when buying. non-disclosure can lead to claim rejection
• •Register on LIC portal (licindia.in) to track policy status online
• •If claim is delayed beyond 30 days, contact the LIC Grievance Redressal Officer